Numbers, not promises.
Results from direct implementation of the Miller Clinical Model at PHP/IOP treatment facilities. Conservative projections. Measurable outcomes.
PHP Length of Stay Increase
Average PHP length of stay increased by 8 days across a 30-bed census. The single largest revenue recovery line item — a clinical product fix, not a billing fix. The step-down path from PHP to IOP-5 to IOP-3 extends engagement naturally through quality care.
IOP Census Growth
Monthly IOP census increased by 6 clients with 30-day lengths of stay. This growth came from improving the PHP-to-IOP step-down pathway. No additional marketing spend. The product created its own retention.
Documentation Compliance at Resignation
After MCM implementation, every departing staff member completed all outstanding documentation. Before: the average departing group therapist left 2 weeks of group notes incomplete. At a group size of 10, each departure cost $57,000. That number went to zero.
Group Note Revenue Recovery
Improved documentation compliance recovered $68,400 per month in previously lost billable services. At a group size of 12, the gap represented over $820,000 annually in revenue that was earned but never billed.
Intern Program Efficiency
Two clinical interns substituted one group therapist position at $23,400 vs. a $50,000 salary. The intern program also served as ancillary clinical support and a built-in hiring pipeline.
Combined across all measurable categories for a facility with a 30 PHP / 10 IOP census.
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